Welcome to Beonon

By accessing and using Beonon.com, you agree to comply with and be bound by the following Terms & Conditions. If you do not agree with any part of these terms, please refrain from using our website.

1. General Information

Beonon is an online retailer offering beauty, cosmetics, fragrances, fashion, baby products, and lifestyle items. We reserve the right to modify these terms at any time without prior notice.

2. Product Information

We strive to ensure all product descriptions, images, pricing, and availability information are accurate. However, errors may occasionally occur. We reserve the right to correct any inaccuracies and update information without notice.

3. Pricing

All prices displayed on the website are in Bangladeshi Taka (BDT) unless otherwise stated. Prices may change without prior notice.

4. Orders

Orders are subject to acceptance and availability. We reserve the right to cancel any order for reasons including product unavailability, pricing errors, suspected fraud, or payment issues.

5. User Responsibilities

You agree to provide accurate information during registration and checkout and to use the website only for lawful purposes.

6. Intellectual Property

All website content, including text, graphics, logos, images, and designs, is the property of Beonon and may not be copied, reproduced, or distributed without written permission.

7. Limitation of Liability

Beonon shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

8. Governing Law

These Terms & Conditions shall be governed by the laws of Bangladesh.

Privacy Policy

Your Privacy Matters

At Beonon, we respect and protect your privacy.

Information We Collect

  • Name
  • Email Address
  • Phone Number
  • Shipping Address
  • Billing Information
  • Order History

How We Use Your Information

We use your information to:

  • Process and deliver orders
  • Provide customer support
  • Improve our products and services
  • Send order updates and promotional offers

Data Protection

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, or misuse.

Third-Party Services

We may use trusted third-party providers for payment processing, delivery services, analytics, and marketing purposes.

Cookies

Our website may use cookies to improve user experience, track website performance, and personalize content.

Your Rights

You may request access, correction, or deletion of your personal information by contacting us.

Return & Refund Policy

Returns

We want you to be satisfied with your purchase.

You may request a return if:

  • You receive a damaged product.
  • You receive an incorrect product.
  • The product has manufacturing defects.

Return Conditions

  • Return requests must be submitted within 3 days of delivery.
  • Product must be unused and in original packaging.
  • Proof of purchase is required.

Non-Returnable Items

  • Opened cosmetics and skincare products
  • Personal care items
  • Clearance or discounted items
  • Gift cards

Refunds

Approved refunds will be processed within 7–10 business days after inspection of the returned item.

Refunds will be issued through the original payment method where applicable.

Shipping Policy

Delivery Coverage

We currently deliver throughout Bangladesh.

Delivery Time

  • Dhaka: 1–3 Business Days
  • Outside Dhaka: 2–5 Business Days

Shipping Charges

Shipping fees may vary based on location, weight, and promotional offers.

Order Tracking

Customers will receive order updates through email, SMS, or phone communication.

Delays

Unexpected circumstances such as weather conditions, strikes, or courier issues may affect delivery times.

Cancellation Policy

Before Shipment

Orders can be cancelled before they are processed and shipped.

After Shipment

Orders already dispatched cannot be cancelled. Customers may follow the Return Policy after receiving the order if applicable.

How to Cancel

Contact our support team with your order number as soon as possible.

Authenticity Guarantee

100% Authentic Products

At Beonon, we are committed to offering genuine beauty, fragrance, skincare, and lifestyle products sourced from trusted suppliers and authorized distribution channels whenever possible.

We do not knowingly sell counterfeit or imitation products.

If you have concerns regarding a product’s authenticity, please contact our support team for assistance.