Return & Refund Policy

At Beonon, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Return Eligibility

You may request a return if:

  • You received a damaged item.
  • You received the wrong item.
  • The item arrived defective.
  • The item does not match the description provided on our website.

Return Window

Eligible items may be returned within 30 days of delivery.

To initiate a return, please contact our customer support team and provide:

  • Your order number.
  • A description of the issue.
  • Photos of the product (if applicable).

Return Method

All approved returns must be sent by mail to the return address provided by our customer support team after your return request has been approved.

Return Conditions

Returned products must:

  • Be unused and in their original condition.
  • Include the original packaging, labels, and accessories.
  • Be accompanied by proof of purchase.

Non-Returnable Items

For hygiene and safety reasons, the following items are generally non-returnable unless they arrive damaged, defective, or incorrect:

  • Opened cosmetics and beauty products
  • Used skincare products
  • Personal care items
  • Gift cards
  • Clearance or final-sale items

Return Shipping & Return Label

If the return is due to our error (including a wrong item, defective product, or damaged shipment), Beonon will cover the return shipping cost.

For eligible returns, a free downloadable and printable return shipping label will be provided by our customer support team along with return instructions.

For all other approved returns, return shipping costs may be the responsibility of the customer.

Restocking Fee

Approved returns that are not the result of our error may be subject to a 20% restocking fee based on the product price, where applicable.

Refund Process

After receiving and inspecting the returned item, we will notify you regarding the approval status of your refund.

Approved refunds are typically processed within 07 business days to the original payment method.

Please note that your bank, credit card issuer, or payment provider may require additional processing time before the refund appears in your account.

If a returned item does not meet the eligibility or return conditions outlined in this policy, the refund request may be declined.

Exchanges

At this time, we do not offer exchanges.

If you receive a defective, damaged, or incorrect item, please contact our customer support team. If a replacement is available, we may send a replacement instead of processing an exchange.

Order Cancellation

Orders may be cancelled before shipment.

Once an order has been processed or shipped, cancellation may no longer be possible. If eligible, the order must follow the return procedure outlined in this policy.

Contact Us

For questions regarding returns, refunds, or order-related issues, please contact our customer support team and include your order details for faster assistance.