At Beonon, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Return Eligibility

You may request a return if:

  • You received a damaged item.
  • You received the wrong item.
  • The item arrived defective.
  • The item does not match the description provided on our website.

Return Window

Eligible items may be returned within 30 days of delivery.

To initiate a return, please contact our customer support team and provide:

  • Your order number
  • A description of the issue
  • Photos of the product (if applicable)

Return Conditions

Returned products must:

  • Be unused and in their original condition.
  • Include original packaging, labels, and accessories.
  • Be accompanied by proof of purchase.

Non-Returnable Items

For hygiene and safety reasons, the following items are generally non-returnable unless damaged or defective upon arrival:

  • Opened cosmetics and beauty products
  • Used skincare products
  • Personal care items
  • Gift cards
  • Clearance or final-sale items

Refund Process

After receiving and inspecting the returned item, we will notify you regarding the approval status of your refund.

Approved refunds are typically processed within 5–10 business days to the original payment method.

Please note that financial institutions may require additional processing time before funds appear in your account.

Exchanges

If you receive a defective or incorrect item, we may offer a replacement or exchange subject to product availability.

Return Shipping

If the return is due to our error (wrong item, defective product, or damaged shipment), Beonon will cover the return shipping cost.

For all other approved returns, return shipping costs may be the responsibility of the customer.

Order Cancellation

Orders may be cancelled before shipment. Once an order has been processed or shipped, cancellation may no longer be possible and the order must follow the return procedure if eligible.

Contact Us

For questions regarding returns, exchanges, or refunds, please contact our customer support team and include your order details for faster assistance.